Spotlight Session 3

Working Together to Support Prisoners with Hepatitis C: Waverley Care’s Prison Link Project


Rhoda MacLeod – Head of Adult Services (Sexual Health, Police Custody and Prison Healthcare), NHS Greater Glasgow and Clyde

Grant Sugden – Chief Executive, Waverley Care

The prison population includes some of society’s most vulnerable individuals affected by multiple health inequalities including current and historic injecting drug use – the primary route of hepatitis C transmission. 

In this session, delegates will hear from Waverley Care and the NHS about how the prison link project works pre and post liberation to enable individuals living with hepatitis C to better manage their health, clear hepatitis C and move forward with their lives.

The session will share, how the service has developed relationships with individuals in prison that enable them to address their healthcare needs and the importance of working in partnership with healthcare staff, the Scottish Prison Service and community organisations to achieve positive outcomes.

Joining Up the Electronic Health and Care Record: Regional Links, Medicines and More…


Dr Alastair Bishop – Clinical eHealth Lead, NHS Greater Glasgow and Clyde

David Dougan – eHealth Programme Manager, NHS Greater Glasgow and Clyde

NHS Greater Glasgow and Clyde has extended the Clinical Portal to further break down barriers. The Portal is now linked to portals across the West of Scotland and beyond, allowing clinicians to find the information they need wherever their patient lives. With the new medicines management functions they are starting to build a single shared medicines record, joining up medicines information from GPs and hospitals.

Approximately one in 10 patients in the West of Scotland receive some form of care across NHS Board boundaries. Being unable to access patient information from other NHS Board areas was highlighted as a major challenge for clinical teams.  

The project provided access to the necessary patient information within the Electronic Health and Care Record (EHCR) through connecting Clinical Portals across the West of Scotland on a regional level. The North of Scotland Care Portal has joined the network, linking initially with NHS Greater Glasgow and Clyde and the Golden Jubilee National Hospital. NHS Forth Valley will follow on.

This work to date has transformed working practice with an average of 38,500 monthly user accesses. User feedback has been extremely positive.

NHS Greater Glasgow and Clyde has implemented a new system for medicines reconciliation and production of the Immediate Discharge Letter (IDL). This builds on the existing EHCR and joins up medicine information between GP practices and hospitals. The electronic IDL is shared immediately with the GP, supporting timely follow-up and ongoing care for the patient.

Admission and discharge are the key interface between the hospital, primary and community care and social care. Better medicines reconciliation at admission helps ensure that patients receive the right medicines while they are in hospital. Better quality discharge medicines information helps to ensure that patients receive the follow-up and ongoing care they need.

Analysis of the data following implementation allows clinical teams to identify areas of best practice and spread the learning to areas which need more support. 

The new system was piloted then rolled out to over 250 wards in a nine month period. NHS Greater Glasgow and Clyde adopted a new approach to training and support which enabled the rapid roll out of new capabilities without requiring busy clinical staff to leave clinical areas to attend classroom-based training.

Sharing the Power of Music: Using Playlist for Life to Reach People with Dementia


Paula Bain – Training Officer, Playlist for Life

Helen Skinner – Alzheimer Scotland Dementia Nurse Consultant, NHS Fife

Playlist for Life is a music and dementia charity partnering with the NHS, third sector organisations and care homes to promote personal playlists as a catalyst for change within dementia care. Research shows scheduled listening to personal music can improve communication, strengthen relationships, reduce the need for drugs, manage dementia symptoms and improve quality of life. 

Exploring someone’s life-story to make a playlist is a fun way to facilitate person-centred care. Their vision is that everyone with dementia has a personal playlist, and everyone who loves and cares for them knows how to use it. The playlist can then accompany them on their dementia journey as they transition through the health and social care systems because it is a tool every health and care professional understands.

To date they have trained 4,500 care professionals in over 150 care establishments and trained more than 200 volunteers to establish local help points within existing community organisations. They have developed a Train the Trainer programme specifically for the NHS to train in-house staff, keeping the intervention going by upskilling new staff.

In this session delegates will:

  • Learn some simple ‘music detective’ skills to get started making and using a playlist. 
  • Discover how it has been applied in NHS settings 
  • Learn about the benefits that it can bring to the person living with dementia, their loved ones and the staff who care for them.