SSE is one of the country’s largest suppliers of household services, supplying customers with electricity, gas, telephone and broadband. SSE is passionate about supporting customers and the approach taken to identifying and responding to those in vulnerable situations is embedded in the customer service operation. 

In 2018 SSE achieved British Standard 18477 for Inclusive Service Provision, which demonstrates a strong commitment to understanding customers’ personal circumstances and adapting the service provided to meet their individual needs.