Keynote Session 6: Redesign of Urgent Care – Right Care, Right Place

The Redesign of Urgent Care programme represents a significant change in the provision of safe and effective urgent care. It offers a number of significant benefits in modernising wider unscheduled care pathways to ensure people can access the right urgent care, in the right place, at the right time, on a 24/7 basis.

National Director of Unscheduled Care Helen Maitland will be joined by NHS Scotland Chief Operating Officer John Connaghan to set out the benefits of this new pathway – including the opportunities for success when fully embedded.

As patients are at the very heart of the Redesign of Urgent Care, delegates will hear first-hand accounts from patients who have benefited directly from this new pathway – along with testimonials from colleagues about how the change in service has impacted on them.

The session will also summarise the long term projections for the re-design of urgent and unscheduled care to ensure it continues to deliver better health, care and life outcomes for patients, staff and their families and the wider community.


Helen Maitland

Director of Unscheduled Care, Scottish Government

Helen is the Director for Unscheduled Care in the Health Performance & Delivery Directorate at Scottish Government. She has a long history of successfully delivering quality improvement programmes for waiting times at both National and Local level and has led on redesign and transformation of Urgent and Unscheduled Care for many years.


John Connaghan CBE

NHS Scotland Chief Operating Officer, NHS Scotland

John Connaghan joined the Civil Service in 2006, as National Director of NHS Delivery, and then as Chief Operating Officer, NHS Scotland. With the creation of Trusts, John held positions as Chief Executive of the Victoria, the Western General and Fife Acute Trusts.

Professor Sir Lewis Ritchie

Lewis Ritchie is a graduate in medicine, chemistry (Aberdeen) and public health (Edinburgh). He practised clinical medicine as a serving principal general practitioner at Peterhead (1980-2017).

Calum Campbell

Chief Executive NHS Lothian

Calum Campbell joined NHS Lothian in June 2020 from NHS Lanarkshire where he had been Chief Executive since January 2015.

Jim Miller

Chief Executive, NHS 24

Jim Miller was appointed as NHS 24's Chief Executive from April 2021. Jim has over 30 years of experience across the private and public sectors in commercial, service delivery and senior leadership roles.

Derek Bell

Immediate Past President of the Royal College of Physicians of Edinburgh, Derek’s terms of office ran from March 2014 to February 2020.