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Beyond Technology: Digital Transformation in Action

13:30 – 14:45

Successful digital transformation depends on people, processes and partnership as much as technology. This session explores MyCare.scot, a national digital service connecting people with health and care information, alongside NHS Greater Glasgow and Clyde’s Digital Clinical Notes programme, transforming inpatient nursing documentation.

Speakers will share lessons from national and regional initiatives, highlighting workforce engagement, clinical leadership, standardisation and collaboration. Delegates will hear practical experiences of implementing change at scale, including overcoming adoption challenges while maintaining quality, safety and user confidence.

The session will demonstrate how digital transformation can improve access, strengthen governance, enhance documentation quality and support safer, connected care.

Speakers

Rowen Paton

Rowen Paton

Strategic Development & Programme Manager (Digital), NHS Greater Glasgow and Clyde

Rowen is Strategic Development & Programme Manager (Digital) at NHS Greater Glasgow and Clyde.
Chal Chute

Chal Chute

Chief Technology Officer, Digital Health and Care Innovation Centre

Chal Chute leads on DHI’s technical strategy and is responsible for the way they support and deliver technical innovation, by applying systems thinking and methodologies in support of the DHI innovation model.
Greg Thomson

Greg Thomson

Associate Director, Technology Service, Public Services Delivery Scotland

Greg is Associate Director for the Technology Service at Public Services Delivery Scotland, and leads the Digital Front Door Programme (including MyCare.scot).
Carol Ruth

Carol Ruth

Interim Lead Nurse, NHS Greater Glasgow and Clyde

Carol is Interim Lead Nurse (Corporate NMAHP) at NHSGGC.