Building Virtual Capacity for Resilience and Recovery - The Patient Will See You Now!

14:00 – 15:15

Health and Social care is having to change radically in the recovery phase of the (COVID-19) pandemic to accelerate new ways of working that is safe and will deliver better experiences for patients keeping care as close to home as possible.

In response to winter pressures, NHS Scotland has been expanding capacity across a series of clinical pathways to make care come to the patient. These models have been developed at pace and by enthusiastic clinicians to expand virtual hospital capacity.

Importantly, the resultant care creates more person-centred options that avoid the need to move the patient into hospital for treatment of infection, acute respiratory exacerbations or acute frailty problems, giving more power and choice to patients.

Delivering care at home results in lower exposure to potential hospital related complications and diverts pressure from acute sites.  At a time of emerging technologies and new evidence, services that started as relatively small initiatives are now becoming a mainstream NHS provision. 

In this session, delegates will hear first-hand experience from clinicians who have worked in these services and patients who have experienced these relatively new models of care describing their experiences. 

Helen Maitland

Director of Unscheduled Care, Scottish Government


Helen is the Director for Unscheduled Care in the Health Performance & Delivery Directorate at Scottish Government. She has a long history of successfully delivering quality improvement programmes for waiting times at both National and Local level and has led on redesign and transformation of Urgent and Unscheduled Care for many years.

Professor Graham Ellis

Deputy Chief Medical Officer, Scottish Government


Professor Graham Ellis is a Geriatrician who has worked in Hospital at Home services since 2011.