Interface Reform in Reality: The Bold, Human Approach Transforming Care

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11:15 - 12:30

NHS Lanarkshire’s Interface team is leading bold, human-centred change to reshape care across the system. In the face of complex change, the team has remained grounded by their purpose  of keeping people safe at home while building the foundations for a more responsive health system. 

The team’s hard work and dedication is further strengthened by the Flow Navigation Centre+Plus (FNC+Plus) and Hospital at Home virtual wards – innovative services that reduce wait times, avoid hospital admissions and deliver personalised care tailored to individual patient needs. 

Operating from a state-of-the-art control centre, FNC+Plus brings together nurses, emergency consultants, ambulance personnel and support staff. As the only service of its kind in the UK, FNC+Plus is already proving to be truly transformative, with thousands of patients benefitting to date. 

This session offers delegates  a deep dive into the principles and tactics driving this work. This session will outline the evidence of impact and progress with fact-based outcomes, patient experiences, and frontline perspectives on the power of delivering care differently, attendees will learn how NHS Lanarkshire is transforming care not just for the system, but for the people it serves.

Speakers

Bernie Harvie

Service Manager for FNC Plus, NHS Lanarkshire

Bernie Harvie serves as Service Manager for FNC Plus at NHS Lanarkshire, leading efforts to enhance patient flow and care coordination across the region.

Dr Gordon McNeish

Associate Medical Director & Emergency Medicine Consultant, NHS Lanarkshire

Dr Gordon McNeish is Associate Medical Director and Emergency Medicine Consultant at NHS Lanarkshire.

Dr Mike Coates

Director of Out of Hours Services, NHS Lanarkshire

Dr Mike Coates serves as Director of Out of Hours Services at NHS Lanarkshire, overseeing urgent care delivery during evenings, weekends, and holidays.

Euan Duguid

Senior Communication and Engagement Manager, Interface Division, NHS Lanarkshire

Euan Duguid is Senior Communication and Engagement Manager for NHS Lanarkshire’s Interface Division providing clear and measurable strategic support.

Hazel Mitchell

General Manager for Interface Services, NHS Lanarkshire

Hazel Mitchell is General Manager for Interface Services at NHS Lanarkshire, overseeing the coordination between primary and secondary care to enhance patient flow and service delivery.

Islay Russell

Head of Services for the Scottish Ambulance Service (SAS), Lanarkshire

Islay Russell is the Head of Services for the Scottish Ambulance Service (SAS) in Lanarkshire, playing a pivotal role in enhancing pre-hospital care and emergency response across the region.

Louise Long

Chief Executive, NHS Lanarkshire

Louise Long is the newly appointed Chief Executive of NHS Lanarkshire, bringing over 30 years’ public sector experience across education, social work, and health and social care.